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Who is University Loan Relief?
Here at the University Loan Relief, we are a national organization that has helped thousands of clients in all 50 states regain control of their monthly student loan payments. We are experienced and a pioneer in the field of Student Loan consolidation and we know that navigating the student loan process can be a harrowing experience at best.
We believe that it does not have to be this way, and a better solution is only a phone call away.
University Loan Relief is a different type of company that is led by a veteran management team with over 40 years in the debt relief industry. Our combined state-of-the-art technology and world-class customer service has helped thousands of satisfied college graduates get a handle on their monthly student loan payments. Our mission is to help students and parents alike easily gain access to student loan data, become informed, and enjoy the process of either obtaining a college loan, or consolidating and reducing the payments on their current Student Loans.
Help is Just a Phone Call Away
At University Loan Relief, you will notice right away that you are being treated with respect and dignity. Right away you will be assigned a personal Student Loan Officer who is an expert in the student loan field. They offer caring, one on one attention and deliver world-class student loan education to consumers from all walks of life.
Our Student Loan Officers are also trained to listen to your situation, answer all your questions and carefully explain your different loan options - in terms that everyone can understand. And that's important. Because we want you to understand all your choices, so you can make an educated decision.
Plus, once you've made your decision, they'll walk you, step-by-step, through the entire loan process. Our systems and tools will enable you to get help on your very first phone call, usually within 20 minutes or so. So whether you have a quick question about an interest rate or want in-depth information about consolidating your student loans, call us today @ 866-442-0885 and put our student loan experience to work for you.
University Loan Relief Mission Statement
We believe that in anything you do, you should always strive to be the best. But to be the best, you need a clear plan and goals to help guide you. The following is our vision.
• Our motto is to offer the “Right Loan for Our Borrowers, Every Time”. By this we mean that we will offer only the best guidance and provide insight into the student loan process for our customers. If we cannot help you, we will tell you and will not try to market a loan to you that will not meet your needs.
• Our experience, guidance, advice and expertise will help our customers secure loans at rates and terms that are most favorable for their circumstances.
• University Loan Relief is committed to having the highest quality customer service and Student Loan Officers in our industry.
• We will help secure the most favorable loans for customers because we understand our customers and the college loan market better than any organization in the Student Loan industry.
University Loan Relief Core Values:
As an organization, we have defined specific core values that reflect the kind of culture we want to cultivate and perpetuate in our company. To perform successfully, our employees are expected to A-C-H-I-E-V-E the University Loan Relief values. These core values are:
We accept responsibility for our actions and own them. We are responsive and have a sense of urgency that guides our every action. There are no mistakes; only lessons that we can learn and grow from. If we say we are going to do something, we do it.
Committment: We meet our commitments with care, and then live up to them. Nothing is more important to us than a customer's satisfaction with the service that they recieve from us. Our success is measured by our ability to help our customers solve their student loan challenges. We understand and exceed customer needs on a daily basis.
Honesty: We insist on absolute integrity with everything that we do. We adhere to the highest standards of business ethics without exception. Every person that we help will be treated with care and respect. We will strive to be friendly and courteous, as well as fair and compassionate on every single customer interaction.
Innovation: Our technology is cutting edge, and is what separates us from the rest of the pack. We are constantly on the lookout for new and exciting advances that will allow us to serve our customers even better tomorrow, than we did today.
Efficiency: We have an obsession with improving the quality of the service that we provide. We exercise continuous process improvement so that we reduce cycle time. We demonstrate a sense of urgency and unmatched responsiveness to all of our customers questions.
Value: We add tremendous value to our customers lives. We are huge source of knowledge and support and enable our customers to focus on what matters most. We are experienced, proven, and a pioneer in the field of Student Loan consolidation.
Entrepreneurship: We cultivate and foster an environment where every associate is empowered to help our organization grow. Ideas and enhancements are freely exchanged, and breakthroughs occur regularly so that we can reach out and help even more customers. We encourage teammwork and risk-taking.
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